Politique de remboursement

Return & Refund Policy

At P-MODE, we want you to be happy with your purchase. If you have any questions or concerns about your order, please contact us and we will do our best to assist you.

Your Right to Cancel

If you purchase goods online, you generally have the right to cancel your purchase within 14 days of receiving your goods, without giving a reason, subject to any applicable legal exceptions.

To exercise your right to cancel, please contact us clearly in writing within the 14-day cancellation period.

After notifying us of your cancellation, you must return the goods within the applicable legal timeframe.

You may be responsible for the direct cost of returning the goods where permitted by applicable law.

Goods should be handled with reasonable care. You may be responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Returns

Before returning an item, please contact P-MODE with your order details so that we can provide you with the appropriate return instructions.

Please include your order number and a clear explanation of your request when contacting us.

Returned items should be sent back securely and with reasonable care.

Your statutory consumer rights are not affected by this policy.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or does not match your order, please contact us as soon as possible and explain the issue.

We may ask you to provide photographs or videos of the item and the issue to help us assess your request. Where appropriate, we may also ask for the item to be returned for inspection.

If goods are faulty, damaged, or do not conform to the sales contract, you may be entitled to a repair, replacement, price reduction or refund in accordance with applicable consumer law.

Nothing in this policy affects your statutory consumer rights.

Refunds

Where a refund is due, it will be processed using the original payment method where possible, unless otherwise agreed or required by applicable law.

Refunds relating to cancelled online purchases will be processed in accordance with applicable consumer law and may be subject to the conditions and timeframes that apply to the return of the goods.

Where required by law, the original standard delivery costs may also be refundable. Additional costs resulting from a customer choosing a more expensive delivery option may not be refundable where permitted by law.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

If your order has not yet been processed or dispatched, we will do our best to cancel it.

If your order has already been dispatched, your applicable statutory cancellation and return rights will still apply.

Non-Returnable Items

Certain items may be excluded from the statutory right to cancel where a legal exception applies.

Any applicable exception will be communicated clearly to you before purchase where required.

These exceptions do not affect your rights if an item is faulty, damaged or does not conform to the sales contract.

Contact Us

If you need assistance with a return, cancellation, refund or any issue relating to your order, please contact P-MODE using the contact details provided on our website.

Please include your order number and a clear description of your request so that we can assist you as efficiently as possible.

Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be excluded under applicable law.