Shipping policy

SHIPPING POLICY

At P-MODE, we aim to prepare and dispatch orders as efficiently as possible.

SHIPPING PROCESS

Orders are processed after payment has been successfully received and verified.

Once your order has been dispatched, you will receive a shipping confirmation with the available tracking information, where applicable.

DELIVERY TIMES

Delivery times depend on the destination, shipping method and courier used.

Estimated delivery times will be communicated at checkout where available. Delivery times are estimates and may be affected by circumstances outside our reasonable control, including courier delays, customs procedures or other unforeseen circumstances.

If no specific delivery period has been agreed, orders will be delivered within the period required by applicable consumer law.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

If an incorrect or incomplete address is provided and this results in additional delivery costs or the parcel being returned, additional charges may apply where permitted by law.

INTERNATIONAL ORDERS

For international deliveries, customs duties, import taxes or other charges may apply depending on the destination country.

Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.

DELIVERY ISSUES

If your order is delayed, damaged or does not arrive, please contact P-MODE as soon as possible with your order number.

P-MODE remains responsible for the order until it has been delivered to you or to a person you have authorised to receive it, subject to applicable law.

If an order is confirmed as lost or cannot be delivered, we will work with you and the relevant delivery provider to resolve the issue in accordance with applicable law.

CONTACT

For questions about shipping or delivery, please contact P-MODE using the contact details provided on our website.